This Cookies Policy is for our website www.mybankclaim.com which is owned and operated by Content Discovered Ltd. The Policy governs the privacy of its users who choose to access it.

Any reference to “we” or “us” in this Cookies Policy shall mean Content Discovered Ltd. Throughout this Policy “you” means the customer.

We believe you deserve the utmost respect when it comes to the security and use of your personal information, so we have described how we look after your information as clearly as possible.

The Use of Cookies

Legislative Background

The Privacy and Electronic Communications (EC Directive) Regulations 2003 implemented a European Directive (Directive 2002/58/EC) which is concerned with the protection of privacy in the electronic communications sector. In 2009 this Directive was amended by Directive 2009/136/EC. This included a change to Article 5(3) of the E-Privacy Directive requiring consent for storage or access to information stored on a subscriber or users’ terminal equipment; in other words, a requirement to obtain consent for cookies and similar technologies.

Governments in Europe had until 25 May 2011 to implement these changes into their own law. The UK introduced the amendments on 25 May 2011 through The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

Terminology and Definitions

Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer. The Regulations apply to both types of cookies:

Our Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK legislation and requirements for user privacy.

What is a Cookie?

A cookie is a small text file that is downloaded onto your device (e.g. a computer or smartphone) when you access our website. It allows our website to recognise your device and store some information about your preferences or past actions. Many websites do this in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Content Discovered website. However, you can change your cookie settings at any time.

Type of Cookies We Use

Session Cookies

We use ‘session cookies’ to optimise and enhance our website. Session cookies enable our website to keep track of visitor’s movement from page to page so visitors are not asked for the same information already given to the site. These cookies allow visitors to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new page the visitor visits.

Use of Cookies

You are advised that if you wish to deny the use and saving of cookies from this website on to your device you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors.

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our Services page, we might find this out from your cookies and highlight news information on your subsequent visits to our website. We use cookies to enhance the functionality of the website by storing your preferences. We also use cookies to help us to improve the performance of our website to provide you with a better user experience. We don’t sell the information collected by cookies.

Cookies are set on the user’s device upon launch of our website.

Consent

The Regulations require that you provide consent which is defined as:

‘any freely given specific and informed indication of his wishes by which the data subject signifies his agreement to personal data relating to him being processed’.

Based on the above definition, we require a user to provide their permission for their information to be processed.

Consent must involve some form of communication where the individual knowingly indicates their acceptance. This may involve clicking an icon, sending an email or subscribing to a service. The crucial consideration is that the individual must fully understand that by the action in question they will be giving consent.

How we obtain consent

Upon accessing our website, a banner is presented at the bottom of the page alerting all users of our website that we use cookies. Your consent is obtained through means of ‘implied consent’ which the Information Commissioners Office defines as “some action taken by the consenting individual which their consent can be inferred. This might for example be visiting a website, moving from one page to another or clicking on a particular button”. The continued use of our website after observing the cookies prompt provides Content Discovered Ltd with your consent to download cookies onto your device.

Withdrawal of Consent

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device, then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

It’s worth remembering that if you do set your browser to disable cookies, you may not be able to enter secure areas of our websites or personalise the content of our websites so it best suits your preferences.

Contact and Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products and services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you used our services or enquired about a service that we offer that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Third Party Cookies

We sometimes embed photos and video content from websites such as YouTube. Pages with this embedded content may present cookies from these websites. You should check the relevant third party website for more information about these.